OneDesk Software Inc.

Online helpdesk software that integrates customer service tools

OneDesk is for organizations looking for an all-in-one, online customer service suite with project management, ticketing, and communications tools.

Notes:

Needs an effectively-built software that can connect your team to your customers
Is looking for a powerful customer portal with built-in ticketing, knowledgebase, and live chat
Would like a system with project management and time-tracking features for your team
Needs to be able to schedule and track emails
Wants custom reports on team progress and customer engagement